Fendt is No. 1 on the 2019 German Dealer Satisfaction Barometer

"The top score of 15.7 points for Fendt validates our strategy to further strengthen the expertise of our dealers, because the success of Fendt is directly related to the performance of our sales partners. That's why I am very pleased that we are working with such skilled and accomplished German dealers," said Andreas Loewel, Director Fendt Sales Germany. "Our colleagues in agricultural equipment retail are the interface between customers and us as manufacturers. Their work includes advising on machines, processing warranties and warranty extensions, but also increasingly, offering digital solutions like Fendt Connect."

In 10 of the 14 categories they were surveyed on, dealers rated Fendt even better than they did in the previous year. The questions covered aspects such as 'Dealer/supplier relationship', 'Training' and 'After Sales Service & Warranty'; all important points both for Sales, as well as its customers. A good relationship between dealer and manufacturer provides a sense of security and promotes a healthy exchange between dealer and manufacturer. Training keeps Sales and Sales Service staff up-to-date with the latest technology, while a good rating in the 'After Sales Service & Warranty' category promises good conditions for the customer by offering support in warranty cases or other after-sales solutions.